Dealership FAQs

Jim Keras Nissan Frequently Asked Questions

At Jim Keras Nissan, we strive to be more than a destination for the latest Nissan models. We know the road to a new car isn't always smooth, but we're here to pave the way. And our goal is to provide a car-buying process that's as streamlined and hassle-free as possible. We receive lots of questions about the shopping and ownership experience, so we thought it would be a good idea to compile a list of the most common inquiries so that customers can find answers quickly and easily.

Of course, if you can't find what you're looking for here, please don't hesitate to contact us online or by phone at your convenience. It will be our pleasure to assist you.

New Inventory FAQ

What if I can't find what I'm looking for?

Buying or leasing a car is a big expense, so it's important to find the model that not only best meets your needs but also that you'll enjoy driving. We want you to love your new vehicle, so if you can't find the model or configuration that matches your specifications, give us a call or write to us to see how we can help.

How can I know when new vehicles are in stock?

New Nissan cars, trucks, and crossovers are added to our inventory on a regular basis, so we recommend checking back often to see the latest arrivals. Additionally, our blog is a good place to learn about new releases and model updates. If you're looking for something specific, we welcome you to let us know, and we can keep you informed.

Who can I speak with about buying a new Nissan?

All of our staff members are friendly, experienced, and love to be of assistance. You can contact us online at any time or give us a call during business hours. We're available Monday through Thursday 9:00 AM - 8:00 PM, Friday 9:00 AM - 7:00 PM, and Saturday 9:00 AM - 6:00 PM.

Used Inventory FAQ

How do I know a used vehicle is in good condition?

At Jim Keras Nissan, we're proud of the vehicles we sell, and that goes for used models too. We want you to love your purchase, which is why each pre-owned car, truck, SUV, and Van is carefully inspected by our expert service center technicians before being offered for sale.

What does "certified" pre-owned mean?

Nissan Certified Pre-Owned (CPO) vehicles are the best-of-the-best our used inventory has to offer. CPO models are lower-mileage, later-model-year options that have been subjected to a comprehensive 167-point inspection. Because they're certified to meet Nissan's rigorous standards, they come with benefits like a manufacturer-backed limited powertrain warranty, 24/7 roadside assistance, trip-interruption reimbursement, and a CARFAX® 3-Year Buyback Guarantee.

How do I know I am getting the best price?

Jim Keras Nissan is committed to offering the best deal possible, which is why our prices are based on the latest third-party appraisal data from Black Book®. If you're looking for the best value proposition, be sure to check out the latest pre-owned specials and our Under-$15K inventory.

Finance FAQ

Am I qualified for financing?

We make it easy to apply for financing right here on our website. By taking advantage of our no-obligation online finance application, you can get a head start on the buying process and save time on your dealership visit.

Do you accept trade-ins?

Absolutely! If your current vehicle is no longer meeting your needs, you can leverage its current value to significantly reduce the cost of a new Nissan. To see how much your car is worth, use our handy online trade appraisal tool powered by PureCars.

What is the finance application for?

Simplicity and convenience. Applying for financing online can save you up to 90 minutes or more during your dealership visit. It's quick, easy, and carries no purchase obligation.

Service and Parts FAQ

How can I schedule a service appointment?

The easiest and most efficient way to book a service appointment is through our online service scheduler.

Do you have service discounts?

You bet! We offer a rotating list of special service offers on a wide variety of common service items. The list is continually updated, so be sure to check back often for the latest deals.

How can I order parts?

You can order genuine OEM Nissan parts and accessories direct from the manufacturer via our parts page. If you need help finding something or aren't sure which part you need, contact our parts department, and we'll be happy to assist you.

What parts can I order?

Whatever you need, we can help you find it. And if we don't have it in stock, we can order just about anything quickly and conveniently. Common part requests include tires, batteries, filters, fluids, wipers, sparkplugs, lights, and floormats.

Where are your parts from?

We stock only genuine OEM Nissan parts and accessories.

Finance Center

Service Center

Parts Center

General FAQ

Where you located?

Our address is 2080 Covington Pike, Memphis, TN 38128. We're located about 30 minutes northwest of Collierville and 25 minutes northeast of Southaven.

How can I get in touch with a representative?

We would love to hear from you! Give us a call or get in touch with us using our online contact form.

Why should I shop with you?

We offer a vast and diverse inventory of all the latest Nissan models. And our enormous selection is backed by our steadfast commitment to delivering an exceptional car-buying experience. Whether you're shopping for your first car or your fifth, you can count on us for personalized, hassle-free customer service. Let us know what we can do for you!