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Nissan One To One Frequently Asked Questions

  

How does the Nissan One To One Rewards program work?

Nissan One To One Rewards is a complimentary program that rewards members for servicing their vehicle with their Nissan One To One Rewards dealership. When you enroll, you receive Service reward points in your account which you can redeem on your next visit toward factory-recommended Genuine Nissan Service, Parts and Accessories. When you bring your vehicle in for service, you earn more Service reward points to use toward their next visit. You may also earn Sales points to redeem toward the purchase of a new Nissan vehicle. Plus, you can take advantage of dealer- and corporate-funded Special Offers throughout the year. Dealer participation in Nissan One To One Rewards may vary. Sales points are not valid in all states.


Can I switch to another dealership once I'm enrolled?

You can enroll at a different dealership by enrolling online and selecting that dealership, or by asking that dealership to enroll you as their member. Points are not transferable from one dealership to another. 


How many accounts can I have per household?

One account per household. 


What is the value of a reward point?

One reward point is equivalent to one dollar in customer cash to spend toward the purchase of factory-recommended Genuine Nissan Service, Parts and Accessories, or the purchase of a new Nissan vehicle. 


How can I find out how many reward points I have on my account?

You can check your reward point balance at NissanOneToOneRewards.com, or have your dealership Service Advisor or Sales Advisor look it up for you. Your reward points also appear on your Nissan One To One Rewards monthly e-mail newsletter. 


What is the difference between Sales (or Service) points, Special Offer-Sales (or Special Offer-Service) points, and Rewards+Plus points?

Sales and Service points are preloaded on your account when you enroll, and then earned throughout your service activity at the dealership. Special Offer-Sales and Special Offer-Service points are short-term promotional points, which are added to your account and expire at the end of the promotion. Rewards+Plus points are earned by shopping the Rewards+Plus online mall, which is available to all members through NissanOneToOneRewards.com. All points, regardless of their origin, have the same value - one reward point is equivalent to one dollar in customer cash to spend at the dealership. 


How long do my points stay on my account?

Sales and Service points stay on your account per your Dealer's terms and conditions. Special Offer-Sales and Special Offer-Service points are short-term promotional points that have a specific beginning and ending date. Rewards+Plus points stay on your account for two years after the transaction date of purchase.


 

How do I keep my points from expiring?

Keeping your points from expiring is easy: Just have qualifying activity. Qualifying activity includes:

·         Earning points by bringing in your vehicle for service - or purchasing new accessories

·         Redeeming points by applying your Service Points toward your service visit or accessories purchase, or applying your Sales Points toward the purchase or lease of a new Nissan vehicle

·         Making a purchase through the Rewards+Plus online mall. 


Can I use my Service points for sales and can I use my Sales points for service?

No. Service points can be used toward the purchase of factory-recommended Genuine Nissan Services, Parts, and Accessories. Sales points can be used toward the purchase of a new Nissan vehicle. Dealer participation in Nissan One To One Rewards may vary. Sales points are not valid in all states.


Can I use my Rewards+Plus points for either sales or service?

Yes. You can use Rewards+Plus points toward the purchase of factory-recommended Genuine Nissan Service, Parts, and Accessories, or toward the purchase of a new Nissan vehicle.


Can I use my Service points for any service or parts?

Since the Nissan One To One Rewards program is a Dealer-specific program, Dealers determine the terms and conditions.



Are there any limits to what I can use my points for at the dealership?

Check with your dealership for any limitations they may have.


Can I use my points at any dealership?

Sales and Service points earned at a dealership, Special Offer-Service points, and Rewards+Plus points must be used at the dealership from which they were earned or loaded to your account. We hope you choose to use the Special-Offer Sales points at your NOTOR Dealer where you are enrolled, but they can be used at any NOTOR dealership.


How can I tell what special offers are currently running at the dealership?

Special Offer-Sales and Special Offer-Service promotions are featured in your Nissan One To One Rewards e-mails. You can also view any Special Offer-Sales and Special Offer-Service promotions by clicking on the "Special Offers" tab on NissanOneToOneRewards.com. Your dealership will notify you of any locally run offers, as well.


How do I stop receiving Nissan One To One Rewards emails?

Click the "Unsubscribe" link at the bottom of any Nissan One To One Rewards email to be removed from the Nissan One To One Rewards email list.

I opted out of receiving Nissan One To One Rewards emails. Why am I still receiving emails from the dealership?

Even though you unsubscribed to Nissan One To One Rewards emails, you may still receive emails from the dealership that are not related to the program.


What if I'm a VPP customer? Can I use my points?

You may redeem Service points, Special Offer-Sales points, Special Offer-Service points and Rewards+Plus points. The only exception is that VPP customers are not eligible to redeem Sales points.


How do Rewards+Plus points work?

When you purchase from any of the over 300 retail merchants on the Rewards+Plus online mall, you will receive a percentage of your pre-tax sale from that online retail purchase added to your reward point balance. Each retail merchant determines the percentage that you can earn. You can then use these Rewards+Plus points toward the purchase of factory-recommended Genuine Nissan Service, Parts, and Accessories, or toward the purchase of a new Nissan vehicle. One Rewards+Plus point is equivalent to one dollar in customer cash to spend at the dealership.


How long does it take for the Rewards+Plus points to show up on my Nissan One To One Rewards account?

It takes up to 45 days after your retail purchase for the points to load onto your account. In the case of travel, the retail purchase date is actually the date of travel - not the date of ticket purchase. To see how many Rewards+Plus points you have earned and redeemed, click on the "Transaction History" tab on NissanOneToOneRewards.com.


How do I access the Rewards+Plus online mall?

Go to NissanOneToOneRewards.com, and select the "Let's Go Shop" button in the lower-right corner of the login page, or the "Click to Shop" button in the lower right-hand corner of the home page. You can also access Rewards+Plus through the "Earn Bonus Points" tab at the top of the home page.


Can I use my Rewards+Plus points for discounts from other retail merchants?

No. The Rewards+Plus points you earn can only be redeemed at your dealership toward the purchase of factory-recommended Genuine Nissan Service, Parts, and Accessories or toward the purchase of a new Nissan vehicle.


Can I use my points I've earned at the dealership for discounts to shop online at retail merchants through Rewards+Plus?

No. All points on accounts can only be redeemed at your dealership toward the purchase of factory-recommended Genuine Nissan Service, Parts, and Accessories or toward the purchase of a new Nissan vehicle.


Is it a higher price to shop the retail merchants through Rewards+Plus?

No. The retail merchant shopping sites are the same sites that you would shop if you clicked directly to them. The only difference is that you are linking to the retail merchant sites by first logging in to NissanOneToOneRewards.com so the system can identify your Nissan One To One Rewards account to earn points. You must link through NissanOneToOneRewards.com in order to earn points.


What happens if I return a purchase I made through Rewards+Plus - do I keep the reward points?

Any returns or credits related to your purchases at a participating retailer will be deducted from your spending at such participating retailer for points accumulation purposes, or will result in a deduction of Rewards+Plus points already accumulated.